1. Who is responsible for your information?
RIVRA is operated by Daniel Hood in the United Kingdom. RIVRA is the data controller for personal information collected through this website and its services.
For privacy questions, formal requests or business correspondence, email hello@madebyrivra.co.uk. Appropriate postal correspondence details are available on request.
2. What information we collect
- Your name, email address, telephone number and business details.
- Information you include in an enquiry, website brief or Website Blueprint plan.
- Business, website or social-media links, goals and design preferences supplied in a free homepage mock-up request.
- A public website address you submit to the free Website Audit, the automated result and, only where you request an emailed report, your name and email address.
- Purchase, invoice and account information, including the Website Blueprint immediate digital-access statement, policy version and acceptance time. Full card details are handled by the payment provider and are not stored by RIVRA.
- Messages, support requests and feedback.
- Basic technical and usage information, such as browser type, pages viewed and security records, where the website’s hosting or analytics tools provide it.
Images selected inside the current Website Blueprint preview stay in that browser session and are not uploaded. Until secure accounts are enabled, Blueprint answers and progress are stored locally on the customer’s device.
3. Why we use it
- To respond to enquiries and prepare a requested quote.
- To review a free homepage mock-up request, contact the requester and prepare the requested visual concept where accepted.
- To run the requested Website Audit, display its result and email the report where you ask us to do so.
- To provide the Website Blueprint, customer access, support and website-building services.
- To process payments, keep financial records and prevent fraud.
- To send essential purchase, access, security and service messages.
- To maintain, protect and improve the website and customer experience.
- To send optional marketing only where permission has been given or the law otherwise allows it. You can opt out at any time.
4. Our lawful bases
Depending on the situation, RIVRA relies on: taking steps before entering a contract and performing a contract; legitimate interests in running, improving and protecting the business; complying with legal obligations; and consent where it is required, including for optional marketing or non-essential cookies.
5. Who we share information with
Information is shared only where needed with trusted service providers, including website hosting and infrastructure providers, a public-page retrieval provider where a submitted website blocks the direct Website Audit connection, Stripe for payments, Resend for transactional emails, Google Analytics where a visitor has accepted optional analytics, and professional advisers or authorities where legally required.
The fallback Website Audit shares only the public website address needed to retrieve its public content. Your name and email are not sent to that retrieval provider. These providers act under their own terms or data-processing obligations. RIVRA does not sell personal information.
6. International transfers
Some service providers may process information outside the United Kingdom. Where this happens, RIVRA will use a legally recognised safeguard or rely on another lawful transfer mechanism required by UK data-protection law.
7. How long we keep information
- Unsuccessful enquiries are normally kept for up to 24 months.
- Customer, contract, payment and invoice records may be kept for up to six years where needed for legal, tax or dispute purposes.
- Website Blueprint purchase and support information is kept only while needed to provide access, support the customer and meet reasonable legal-retention requirements.
8. Cookies, analytics and local storage
The Website Blueprint uses necessary browser storage to remember progress on the customer's device. Google Analytics measures visits, page use and completed website forms only after a visitor accepts optional analytics. RIVRA does not use advertising or behavioural-targeting cookies. See the Cookie Notice for details and preference controls.
9. Your rights
Depending on the circumstances, you may ask for access to your information, correction, deletion, restriction, portability or an objection to certain uses. You may also withdraw consent at any time where consent is the lawful basis.
Email RIVRA to make a request. You can also complain to the UK Information Commissioner’s Office at ico.org.uk.
10. Security and changes
RIVRA uses reasonable technical and organisational measures to protect personal information. No online service can promise absolute security. This policy may be updated when services, suppliers or legal requirements change; the latest date will always appear at the top.