1. Your statutory rights
Nothing in this policy limits rights that UK consumer law gives you. Digital content must be as described, of satisfactory quality and fit for its stated purpose. Services must be performed with reasonable care and skill.
2. Earlier Website Blueprint purchases
The Website Blueprint is not currently offered for new purchase. For existing customers, it was digital content supplied online immediately after payment. A consumer would normally have had 14 days to cancel before the digital supply began.
Where a valid immediate-access acknowledgement was recorded before payment, the customer actively requested immediate access and acknowledged that the 14-day right to cancel for a change of mind would end when RIVRA began supplying the Blueprint. RIVRA recorded that statement, its policy version and the acceptance time against the purchase, then repeated the acknowledgement in the purchase-confirmation email.
Once personal access was provided following that valid consent, a change-of-mind refund was no longer available. This applies whether or not the customer subsequently opened, generated, copied or downloaded the Blueprint. Choosing not to use the access does not restore the cancellation right. Where no valid acknowledgement was recorded, the customer's statutory cancellation position is unaffected and will be assessed under applicable law.
This does not affect the remedies described in section 3 if access was not provided, the Blueprint is faulty or materially not as described, the customer was charged incorrectly, or another statutory right applies.
3. When a Website Blueprint refund may be available
Contact RIVRA if:
- You were charged more than once for the same purchase.
- Access was not provided and RIVRA cannot restore it within a reasonable time.
- The digital product is faulty, materially not as described or cannot be used for its stated purpose.
- You are otherwise entitled to a remedy under applicable law.
RIVRA may first offer repair, replacement access or another legally appropriate remedy. A refund will not normally be provided solely because you changed your mind after agreeing to immediate access, did not complete the plan, or no longer need the product.
4. RIVRA website-building services
Every website project will have a written proposal and Project Agreement confirming its scope, stages, total price, payment dates and deliverables. These documents provide the project-specific details but do not reduce your statutory rights.
You may cancel a website project by notifying RIVRA in writing. If no work has begun, payments already made will be refunded after deducting any third-party costs you approved that RIVRA cannot reasonably recover.
If work has begun, RIVRA will calculate the agreed value of completed project stages, a fair proportion of any stage partly completed when cancellation was received, and any third-party costs you approved that RIVRA cannot reasonably recover.
Payments already made will be applied against that calculation. Any excess will be refunded. If the completed work and approved costs exceed the amount already paid, the remaining balance will be payable. The total will not exceed the agreed project price unless additional work or costs were separately approved.
If you purchase as a consumer and ask RIVRA to start during a statutory cancellation period, RIVRA will obtain your express written request before beginning. If you cancel during that period, you may be required to pay a proportionate amount for work already supplied where the law permits.
If RIVRA cancels for a reason not caused by you, you will only be charged for completed, usable deliverables already provided to you and any remaining payment will be refunded. Nothing in this policy limits statutory rights or any other remedy available to you.
5. Monthly website plans
Managed Hosting, Website Care and Website Assistant are monthly rolling subscriptions. You can cancel through the Stripe customer portal or by emailing RIVRA. Cancellation prevents the next renewal; the service normally remains available until the end of the period already paid for.
If you buy as a consumer, statutory cancellation rights may apply. If you ask RIVRA to begin hosting, checks or update work during a cancellation period and then cancel, RIVRA may deduct a reasonable amount for services already supplied where the law permits. No contractual wording removes rights that cannot lawfully be excluded.
A subscription payment will not normally be refunded merely because the included service was not requested during that billing period. Contact RIVRA promptly about duplicate charges, an incorrect payment, a material service failure or any other issue that may give you a legal right to a remedy.
6. How to request a cancellation or refund
Email hello@madebyrivra.co.uk with the purchase email, order reference, product or service and a short explanation of the request. Do not include complete card details.
RIVRA will acknowledge the request and may ask for information needed to locate the purchase or investigate a fault.
7. Approved refunds
Approved refunds will normally be returned to the original payment method. Processing time depends on the payment provider and bank. Any timing estimate given by RIVRA begins when the refund is approved, not when the funds appear in the customer’s account.
8. Questions
If anything in this policy is unclear, contact RIVRA before purchasing a current service or if you need help with an earlier Blueprint purchase. RIVRA wants customers to understand the service, renewal and cancellation position before any current checkout.