1. Your statutory rights
Nothing in this policy limits rights that UK consumer law gives you. Digital content must be as described, of satisfactory quality and fit for its stated purpose. Services must be performed with reasonable care and skill.
2. Website Blueprint cancellation
The Website Blueprint is digital content supplied online. A consumer normally has 14 days to cancel a distance contract. However, if you ask for immediate digital access during that period and expressly acknowledge that your cancellation right will end when access begins, the right to cancel for a change of mind ends when access is provided.
Before immediate access is activated, checkout will ask for this express consent and acknowledgement. If immediate access has not begun, you may request cancellation within 14 days of purchase.
3. When a Website Blueprint refund may be available
Contact RIVRA if:
- You were charged more than once for the same purchase.
- Access was not provided and RIVRA cannot restore it within a reasonable time.
- The digital product is faulty, materially not as described or cannot be used for its stated purpose.
- You are otherwise entitled to a remedy under applicable law.
RIVRA may first offer repair, replacement access or another legally appropriate remedy. A refund will not normally be provided solely because you changed your mind after agreeing to immediate access, did not complete the plan, or no longer need the product.
4. RIVRA website-building services
Cancellation terms for a website build will be confirmed in its quote or project agreement. If you are a consumer and ask RIVRA to begin work during a statutory cancellation period, RIVRA will obtain your express request before starting. If you then cancel within that period, you may need to pay a reasonable amount for work already completed.
Any refund will take account of payments made, work properly completed, approved third-party costs and your statutory rights. RIVRA will not describe a payment as non-refundable where the law requires a refund.
5. How to request a cancellation or refund
Email danhood1234@gmail.com with the purchase email, order reference, product or service and a short explanation of the request. Do not include complete card details.
RIVRA will acknowledge the request and may ask for information needed to locate the purchase or investigate a fault.
6. Approved refunds
Approved refunds will normally be returned to the original payment method. Processing time depends on the payment provider and bank. Any timing estimate given by RIVRA begins when the refund is approved, not when the funds appear in the customer’s account.
7. Questions
If anything in this policy is unclear, contact RIVRA before purchasing. RIVRA wants customers to understand the digital-access and cancellation position before checkout.